We put customer success first
Outstanding service and strong relationships matter as much as the technology. That is why we follow you all the way – with modern systems, proven processes and a customer-centric mindset.
The customer at the centre
At Logos, everything we do starts from the entire customer journey. We go beyond basic expectations by focusing on service, strong relationships and thorough support.
We proactively identify your needs, communicate openly and keep improving our support so that our partnership creates lasting value.
- 01ProactiveWe spot needs before they become problems.
- 02Open dialogueYou always know where your case stands and who owns it.
- 03Continuous improvementWe measure, learn and get better – together with you.
Delivery management from pilot to operation
Our delivery management team supports customers and partners all the way – from onboarding and hypercare to go-live and handover to support for daily operations.
The team is also responsible for development projects such as customisations and integrations, and ensures fast handling of any escalations.
Help when you need it
Our 2nd line support team provides fast, expert help via phone, email and our online portal. We work with consistent customer dialogue, root-cause resolution and continuous training.
With Enterprise Support, we hold monthly status meetings where we go through the statistics and listen to how we can improve.
In the service portal you follow your cases and find answers in the knowledge base around the clock. Our status page shows availability in real time and announces maintenance well in advance.
Explore use cases and terminals
Discover our unattended payment solutions and the many use cases they already serve.
Every customer starts with a pilot
Contact our sales team and set up a meeting. Together we find the right solution and test it in practice before you roll out.